Sam Jenkins was astonished when she discovered that her bank account was empty. Just two weeks before, there had been £15,000 in it. The bank told her that she had moved the money herself to a new account with another bank. A month before, Sam had received an email which asked her to give personal information such as bank account details, passwords and PIN numbers. She thought the email was from her bank, but it wasn't - the person who sent it used the information to steal Sam's identity and open a new bank account. They then moved Sam's money into the new account, took the money out, and closed the account. Sam still doesn't know who sent the fake email.